Trendizmo Return Policy

Overview

At Trendizmo, we value our customers and strive to provide a seamless shopping experience. Our return policy outlines the rules and procedures for returning or exchanging items purchased from our online store within the UAE.

1. Eligibility for Returns

• Customers are eligible for returns if they meet the following criteria:
  • The item was purchased directly from Trendizmo’s online store.
  • The return request is made within seven days of receiving the order.
  • The product is unused, in its original packaging, and in resalable condition.
  • Exceptions: Perishable goods, personalized items, and certain health and hygiene products cannot be returned.

2. Return Process

To initiate a return, customers should follow these steps:

1. Contact Customer Support: Reach out to our customer support team via email or phone within the specified timeframe.
2. Provide Details: Include your order number, the reason for the return, and any relevant details.
3. Return Authorization: Our team will review your request and provide instructions for returning the item.
4. Packaging: Pack the product securely in its original packaging.
5. Shipping: Ship the item back to our designated return address (details will be provided).
6. Inspection and Refund: Once we receive the returned item, we’ll inspect it. If it meets the eligibility criteria, we’ll process the refund or exchange.

3. Refunds

• Refunds will be issued using the original payment method.
• Please allow up to 10 business days for the refund to reflect in your account.
• Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

• If you’d like to exchange an item for a different size or color, follow the return process above.
• We’ll ship the replacement item once we receive the returned product.

5. Defective or Damaged Items

• If you receive a defective or damaged item, please notify us immediately.
• We’ll arrange for a replacement or issue a full refund, including shipping costs.

6. Contact Us

• For return requests, questions, or assistance, reach out to our friendly customer support team at [email address] or [phone number].

Legal Compliance

• Our return policy adheres to UAE consumer protection laws, including Federal Decree Law No. 5 of 2023 on Consumer Protection¹.
• We respect your rights as a consumer and aim to provide fair and transparent processes.