Electrizmo Shipping Policy

Overview

At Electrizmo, we’re committed to providing a seamless shopping experience for our customers in the United Arab Emirates (UAE). This shipping policy outlines the details related to order processing, delivery, and returns specifically for UAE-based customers.

1. Order Processing Times

• After an order is placed, we will process it within [X] business days. Please note that weekends and holidays may affect processing times.

2. Domestic Shipping Options

• We offer shipping within the UAE only.
• Our standard shipping method is [Carrier Name], and estimated delivery times are as follows:
  • [City/Area 1]: [X] business days
  • [City/Area 2]: [Y] business days
  • [City/Area 3]: [Z] business days (Feel free to customize this based on your actual shipping carriers and delivery times.)

3. Shipping Costs

• Shipping costs are calculated at checkout based on the customer’s location and order weight/volume.
• We strive to keep shipping fees reasonable and transparent.

4. Restricted and Prohibited Items

• It’s essential to comply with UAE customs laws. Therefore, we cannot ship certain items to the UAE. These include:
  • Prohibited Items:
    • Illegal drugs or narcotics
    • Hazardous materials
  • Restricted Items:
    • Prescription medications (requires proper documentation and approval from UAE health authorities)

5. Returns and Cancellations

• Customers can request returns or cancellations within [X] days of receiving their order.
• For return instructions and eligibility, please refer to our separate Returns Policy.

6. Customer Support

• If you have any questions or need assistance, our customer support team is here to help. You can reach us via [email/phone/live chat].

Legal Compliance

• We adhere to the legal guidelines set forth by the UAE government, including Federal Law No. 15/2020 on Consumer Protection and Federal Decree-Law No. 46/2021 on Electronic Transactions and Trust Services¹².
• Our commitment is to provide a safe and secure online shopping experience for all our UAE customers.